WELCOME TO ARCOTEL AQ
Discover our digital guest guide and enjoy your stay in Vienna.
Hotel Info
We are happy to provide you with a European standard adapter for the duration of your stay. Please contact the reception.
All of our 157 rooms and suites are equipped with allergy-friendly mattresses and duvets. Allergy-friendly pillows are available upon request. Our food and beverage offerings are labeled with allergens and additives. If you have any further questions, our team will be happy to assist you.
Rooms are available from 3.00 p.m. on the day of arrival and until 11.00 a.m. on the day of departure. If you would like an early check-in or late check-out, we are happy to arrange this for you upon availability and for an additional charge. Please contact the reception.
The following pharmacies are located near the hotel:
- Bahnhof Apotheke / Julius-Tandler-Platz 10, 1090 Vienna / Tel.: +43 1 31 75 111
- Apotheke U4 Friedensbrücke / Alserbachstraße 28, 1090 Vienna / Tel.: +43 1 31 75 188
If you require medical assistance or need help finding a specialist nearby, our reception team will be happy to assist you. In case of a medical emergency, dial "22000" for the reception or "144" for the emergency services.
If you need a baby crib, a high chair, or other baby-friendly equipment, please contact our staff. We are happy to provide you with what you need, subject to availability.
We are happy to provide you with a bathrobe for the duration of your stay. Please contact the reception.
Several ATMs are located nearby:
- Directly inside the Franz-Josefs-Bahnhof foyer (next to Anker bakery)
- Bank99 Branch / Althanstraße 10, 1090 Vienna
- Hypo Noe Landesbank / Porzellangasse 64, 1090 Vienna
The hotel entrance, restaurant & bar, and rooms are all accessible without steps. Wheelchair users benefit from wide elevator and room doors, a wheelchair-accessible sink, and a cosmetic mirror positioned at face height.
The hotel bar is the heart of every hotel — and so is our BARbara. Enjoy a drink or a snack in a welcoming atmosphere! Our BARbara team looks forward to seeing you.
Opening hours:
Breakfast: Monday - Friday 6.30 a.m. to 10.00 a.m.
Weekend and public holidays: 6.30 a.m. to 11.00 a.m
Bar service: from 10.30 a.m. to 1.00 a.m.
Breakfast: Monday - Friday 6.30 a.m. to 10.00 a.m.
Weekend and public holidays: 6.30 a.m. to 11.00 a.m
Bar service: from 10.30 a.m. to 1.00 a.m.
If you need an additional blanket or pillow, please contact the reception.
We are happy to provide you with an iron and ironing board. Please contact the reception.
Would you like to reserve a table at a restaurant, get a city map, or book a city tour?
Our reception team is happy to assist you with recommendations, tips, and organizing your requests.
If you need to print, copy, or scan documents, please contact the reception.
Our standard voltage is 220 volts AC.
The hotel is equipped with fire alarm systems. In the event of an evacuation alarm, please leave the building immediately.
Please follow the instructions, the escape route plan on your room door, and the signs to the emergency exits.
Do not use the elevators in case of fire.
Our in-house fitness area is available 24/7. Access is granted with your room key.
Please note the instructions, the escape route plan on your room door, and the signage leading to the emergency exits.
Monday - Friday: 6.30 a.m. – 10.00 a.m.
Weekend and public holidays: 6.30 a.m. - 11.00 a.m.
Upon request, we also offer vegan and allergy-friendly alternatives.
Weekend and public holidays: 6.30 a.m. - 11.00 a.m.
Upon request, we also offer vegan and allergy-friendly alternatives.
Lost and found items are kept in the office of our housekeeper.
Please contact our team if you have lost something.
We are happy to arrange the shipment of forgotten items.
We do not offer currency exchange for foreign currencies at the hotel. The nearest bank can be found at Althanstraße 10, 1090 Vienna (Bank99).
The reception will be happy to store your luggage. If you are leaving the city later in the afternoon, we can keep your luggage in our luggage room. Please contact the reception.
For extra towels, please contact the reception.
We are happy to provide you with a pair of slippers for the duration of your stay. Please contact the reception.
Small pets are welcome at the hotel for a fee of EUR 15.00 per day.
In case of loss of the room key, the hotel does not assume liability for any belongings in the room or room safe.
Free Wi-Fi is available throughout the hotel. Simply connect to the ‘ARCOTEL’ network – no password required.
The air conditioning in each room can be individually adjusted.
You can choose from five high-quality pillows from Mühldorfer. Simply select your preferred pillow at the reception, and we will deliver it to your room.
ARCOTEL AQ accepts all major credit cards: American Express, Diners Club, Mastercard, and Visa.
From ARCOTEL AQ, you can easily reach all parts of Vienna. The following public transport lines are nearby:
Subway line U4 — Station "Friedensbrücke" (Hütteldorf – Heiligenstadt)
Tram line D — Station "Franz-Josefs-Bahnhof" (Absberggasse – Nußdorf)
Tram line 5 — Station "Franz-Josefs-Bahnhof" (Westbahnhof – Praterstern)
Tram line 33 — Station "Franz-Josefs-Bahnhof" (Josefstädterstraße – Friedrich-Engels-Platz)
Reception: 24/7
Fitness: 24/7
BARbara Bar: daily from 10.30 a.m. to 01:00 a.m.
Hot food: daily from 10.30 a.m. to 10:00 p.m. (last order)
Fitness: 24/7
BARbara Bar: daily from 10.30 a.m. to 01:00 a.m.
Hot food: daily from 10.30 a.m. to 10:00 p.m. (last order)
A public parking garage operated by Goldbeck Parking is located directly at Franz-Josefs-Bahnhof next to ARCOTEL AQ.
Entrance address: Nordbergstraße 13-15, 1090 Vienna
Prices:
Per hour: EUR 4.50
Maximum daily rate: EUR 45.00
Smoking is prohibited in all hotel rooms and throughout the hotel. In case of violation, a cleaning fee of EUR 350 will be charged. Smoking is permitted on balconies and the terrace.
Our reception is staffed 24 hours a day. Dial "22000" to be connected directly.
Each room is equipped with a free safe for the secure storage of your valuables. The hotel is not liable for jewelry or valuables that are not stored in the safe. Legal liability is limited; further claims cannot be accepted. If you require more space or your valuables exceed EUR 1,500 in value, please contact the reception.
If you require shoe polishing supplies, please contact our reception.
Free city maps are available at the reception.
Several power outlets and USB ports are available in your room.
For external calls, please first dial "0" followed by the desired number. For the reception, simply dial "22000."
If you experience technical issues in your room or with the internet, please inform the reception. A technician will assist you as soon as possible. Please note that technical support is limited on weekends.
ARCOTEL AQ Hauptnummer +43 1 34 33 33 1
ARCOTEL AQ Rezeption 22000
ARCOTEL AQ BARbara 22018
ARCOTEL AQ Fitness 22019
Apotheke am Bahnhof +43 1 31 75 111
Apotheke U4 Friedensbrücke +43 1 31 75 188
Arzt (DocAroundTheTown) +43 660 7077 684
Apothekenruf 1450
CAT – City Airport Train +43 1 25250
Donauinselinfo +43 4000 965 00
EURO Notruf 122
Fundbüro Stadt Wien +43 1 4000-8091
Feuerwehr 122
Frauennotruf 24h +43 1 717 19
ÖBB – Österr. Bundesbahnen +43 5 17 17
Polizei 133
Rettung 144
Stadtservice Wien +43 1 4000 4001
Touristeninformation +43 1 24 555
Taxi +43 1 40 100
Vienna Airport Lines +43 5 17 17
Vergiftungsnotruf +43 1 406 43 43
Wiener Linien +43 1 7909100
ARCOTEL AQ Rezeption 22000
ARCOTEL AQ BARbara 22018
ARCOTEL AQ Fitness 22019
Apotheke am Bahnhof +43 1 31 75 111
Apotheke U4 Friedensbrücke +43 1 31 75 188
Arzt (DocAroundTheTown) +43 660 7077 684
Apothekenruf 1450
CAT – City Airport Train +43 1 25250
Donauinselinfo +43 4000 965 00
EURO Notruf 122
Fundbüro Stadt Wien +43 1 4000-8091
Feuerwehr 122
Frauennotruf 24h +43 1 717 19
ÖBB – Österr. Bundesbahnen +43 5 17 17
Polizei 133
Rettung 144
Stadtservice Wien +43 1 4000 4001
Touristeninformation +43 1 24 555
Taxi +43 1 40 100
Vienna Airport Lines +43 5 17 17
Vergiftungsnotruf +43 1 406 43 43
Wiener Linien +43 1 7909100
Laundry bags and price lists are available in your room. Please note that standard laundry service takes 2–3 working days. Express cleaning within one day is available for an additional charge.
Together we can make a difference! To help conserve water and energy, we only change towels that are left on the floor. Towels hung up will not be replaced.
Please contact the reception to arrange a wake-up call.
We offer free access to a wide range of national and international digital newspapers and magazines. Connect to our hotel Wi-Fi and scan the QR code found on the room key folder.
If you need an additional room key or have lost yours, please contact the reception. Please note that the hotel does not assume liability for belongings in the room or safe if the key is lost.
Room cleaning is available on request – simply scan the QR code in your room and choose your preferred cleaning time. By doing so, you actively support our sustainability initiative "Give Bees A Chance" and help conserve valuable resources.
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