WELCOME TO ARCOTEL CASTELLANI
Discover our digital guest guide and enjoy your stay in Salzburg.
Hotel Info
The hotel entrance, restaurant & bar, and rooms are all accessible without steps. Wheelchair users will find it easy: sufficiently wide elevator and room doors, a wheelchair-accessible sink, and a cosmetic mirror at face level.
We are happy to provide you with a European standard adapter for the duration of your stay. Please contact reception for this.
The air conditioning in each room is adjustable.
Our 154 hotel rooms and suites are all equipped with allergy-friendly mattresses and bedding. Additionally, our food and beverage offerings are labeled with allergens and additives. For further questions, our team will be happy to assist you.
Our rooms are available from 3:00 PM on the day of arrival and until 11:00 AM on the day of departure. If you would like an early check-in or late check-out, we can arrange this for you for an additional charge, subject to availability. Please contact reception for this.
The nearest ATM is located in the Zentrum Herrnau (Salzburger Sparkasse).
If you need a baby cot or a high chair, please contact our staff. We are happy to provide them subject to availability.
We are happy to provide you with a bathrobe for the duration of your stay. Please contact reception for this.
If you need an extra blanket or an additional pillow, please contact reception.
Monday - Saturday: 6:30 AM - 10:30 AM.
Late-riser breakfast on Sundays and public holidays: 6:30 AM - 11:00 AM.
Upon request, we also have vegan and allergy-friendly alternatives available for you.
Free city maps are available at reception.
The ARCOTEL Castellani accepts all major credit cards: American Express, Mastercard, Maestro, Visa, and V Pay.
We do not offer currency exchange for foreign currencies at the hotel. The nearest bank can be found in the Zentrum Herrnau.
Should you require medical assistance or are looking for a specialist in the area, our reception team will be happy to assist you. In case of a medical emergency, please dial "602" for reception or "144" for the emergency number.
Our standard voltage is 220 volts AC.
Near the reception, there are three elevators that can take you to every floor of the hotel. Please activate the elevator with your room key first, then select your floor.
Please observe the instructions and the escape route plan on your room door and the signage for the emergency exits.
The hotel is equipped with fire alarm systems. If the evacuation alarm sounds, please leave the building immediately. Please observe the instructions and the escape route plan on your room door and the signage for the emergency exits. In case of fire, do not use the elevators under any circumstances.
Free Wi-Fi is available throughout the hotel. Simply connect to the 'ARCOTEL' network; no login is required.
Laundry bags and price lists for laundry service are available at reception.
In case of loss of the room key, no liability is assumed for items in the room and the room safe.
Together we make a difference! To encourage the multi-use of your towels, we only replace them if they are on the floor — this saves a lot of water and energy. A towel on the floor gets washed, a towel hung up protects the environment.
Lost items are kept at reception. Please contact our team if you have lost something.
Reception will gladly take care of your luggage. If you are leaving the city in the afternoon, we will store your luggage in our luggage room. Please contact reception for this.
We offer you a large selection of national & international digital daily newspapers and magazines free of charge. Connect to our hotel Wi-Fi and scan the QR code on the Mediabox card.
Our hotel's own parking lot/garage has approx. 75 parking spaces, including 4 e-charging stations. Cost: EUR 20.00 - 25.00 per day.
Pets are allowed in the hotel for a fee of EUR 20.00 per day.
The following pharmacy is located near the hotel: St. Erhard Apotheke, Petersbrunnstraße 13, 5020 Salzburg.
Tel.: +43 (0)662 843630.
You can choose from five high-quality pillows from the Mühldorfer company. Simply select your desired pillow at reception, and we will bring it to your room.
There are two sockets at the desk in your room.
If you would like to print, copy, or scan something, please contact reception.
From the ARCOTEL Castellani, you can easily reach all of Salzburg. The nearest bus stop is located across from Alpenstraße, 50 meters on the right side. You can get the Mobility Ticket at reception.
Our reception is staffed 24 hours a day. Dial "602" to be connected directly.
The Salieri Bar and the Salieri Restaurant are available to our hotel guests for purchasing drinks or food.
Room cleaning is available on request – simply scan the QR code in your room and select your preferred cleaning time. By doing so, you actively support our sustainability initiative "Give Bees A Chance" and help conserve resources.
Should you need an additional room key or have lost yours, please contact reception. In case of loss of the room key, no liability is assumed for items in the room and the room safe.
A safe is available free of charge in every room for the secure storage of your valuables. The hotel assumes no liability for jewelry and valuables not stored in the safe. The legal liability is limited, and no liability claims can be accepted beyond that. If the space is insufficient or your valuables exceed the value of EUR 1,500.00, please contact reception.
If you need shoe shine utensils, please contact our reception.
We are happy to provide you with a pair of slippers for the duration of your stay. Please contact reception for this.
Smoking is prohibited in the hotel rooms and throughout the entire hotel. In case of non-compliance, we reserve the right to charge a cleaning fee of EUR 250.
Should you experience technical problems in your room or with the internet, please inform reception. A technician will be happy to assist you promptly. Please note that no technicians are in-house on weekends.
For external calls, please first dial "0", followed by the desired number. For reception, please dial "602".
For extra towels, please contact reception.
Please contact reception for a wake-up call service.
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