WELCOME TO ARCOTEL DONAUZENTRUM
Discover our digital guest guide and enjoy your stay in Vienna.
Hotel Info
The hotel entrance, restaurant, bar, and rooms are all step-free. Wheelchair users benefit from wide elevator and room doors, under-sink washbasins, and cosmetic mirrors at face height in selected rooms.
We are happy to provide you with a European-standard adapter for the duration of your stay. Please contact reception.
Each room has individually adjustable air conditioning.
All 158 rooms and suites are equipped with allergy-friendly mattresses and bedding. Our food and beverage offerings are labeled with allergens and additives. If you have any further questions, our team will be happy to help.
Several ATMs and bank branches are located at Westfield Donauzentrum.
If you need a baby cot or high chair, please contact our staff. We’ll gladly provide them depending on availability.
Bathrobes are available for the duration of your stay. Please contact reception.
Need an extra blanket or pillow? Please contact reception.
Monday–Friday: 7:00 a.m. – 10:00 a.m.
Saturday, Sunday & public holidays: 7:00 a.m. – 11:00 a.m.
Vegan and allergy-friendly options are available upon request.
Rooms are available from 2:00 p.m. on arrival day and until 12:00 p.m. on departure day. Early check-in or late check-out is available subject to availability and surcharge. Please contact reception.
Free city maps are available at reception.
We accept all major credit cards: American Express, Mastercard, Maestro, Visa, and V Pay.
We do not offer currency exchange. The nearest bank is just a few minutes’ walk away in the Westfield Donauzentrum.
If you need medical assistance or are looking for a local doctor, the reception team will be happy to help. In emergencies, dial "615" for reception or "144" for emergency services.
The voltage in the hotel is 220 volts AC.
Two elevators near reception serve all hotel floors.
Please review the escape route map on your room door and follow emergency exit signs.
The hotel is equipped with fire alarms. In case of an alarm, evacuate immediately. Do not use the elevators. Follow the instructions posted on your room door and the emergency exit signage.
Free Wi-Fi is available throughout the hotel. Connect to the “ARCOTEL” network—no login required.
An iron and ironing board can be sent to your room on request. Please contact reception.
Laundry bags and price lists are available at reception.
The hotel accepts no liability for items left in your room or safe in case of lost room cards.
Lost items are kept at reception. Please check with the team if you’re missing something.
Reception will gladly store your luggage if you want to spend time in the city after check-out. Your luggage will be kept securely in our luggage room.
Free access to national and international digital newspapers and magazines is available. Connect to our Wi-Fi and scan the QR code on the Mediabox card.
Our underground garage offers approx. 30 spaces, including 4 EV charging stations. Cost: EUR 25.00 per day. Additional parking is available at Westfield Donauzentrum.
Small pets are welcome for a fee of EUR 15.00 per day.
Nearby pharmacies:
Apotheke Regenwald
Wagramer Str. 81, 1220 Vienna
Tel.: +43 1 202 28 13
Apotheke Donauzentrum
Bernoullistraße 1, 1220 Vienna
Tel.: +43 1 203 36 88
Choose from a selection of high-quality pillows by Mühldorfer. Ask at reception.
Two sockets are located at the desk in your room.
If you’d like to print, scan, or copy, please contact reception.
The hotel has excellent access to public transport:
U-Bahn line U1 – "Kagran" station
Bus and tram connections at the same location.
Reception is available 24 hours a day. Dial “615” from your room.
A wide selection of restaurants and bars is located in the adjacent Westfield Donauzentrum.
Room cleaning is provided on request. Scan the QR code in your room to select your preferred time. Help support our “Give Bees A Chance” sustainability initiative.
Need an extra key or lost yours? Please contact reception. The hotel assumes no liability for items in your room or safe if the key is lost.
Each room includes a free safe. The hotel is not liable for items not stored in the safe. The legal liability is limited. If your valuables exceed EUR 1,500 or the safe capacity, contact reception.
Please contact reception if you need shoe cleaning supplies.
Slippers are available for your stay—please request them at reception.
Smoking is prohibited in all rooms and indoor areas. A cleaning fee of EUR 350.00 applies if violated. Smoking areas are available on the rooftop terrace and outside the hotel.
To save water and energy, we change towels only if they’re placed on the floor. Towels hung up will not be replaced.
Need extra towels? Please contact reception.
Report technical or internet issues to reception. A technician will assist you as soon as possible. Note: No technicians are available on weekends.
For outside calls, dial “0” + the number. Reception is available at “615”.
For a wake-up call, please contact reception.
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