WELCOME TO ARCOTEL HAFENCITY
Discover our digital guest guide and enjoy your stay in Dresden.
Hotel Info
The hotel entrance, restaurant & bar, and some rooms are accessible without steps. Wheelchair users will find it easy: sufficiently wide elevator and room doors, a wheelchair-accessible sink, and a cosmetic mirror at face level.
We are happy to provide you with a European standard adapter for the duration of your stay. Please contact reception for this.
The air conditioning in each room can be individually regulated.
Our 183 hotel rooms and suites are all equipped with allergy-friendly mattresses and bedding. Additionally, our food and beverage offerings are labeled with allergens and additives. For further questions, our team will be happy to assist you.
Our rooms are available from 3:00 PM on the day of arrival and until 12:00 PM on the day of departure. If you would like an early check-in or late check-out, we can arrange this for you for an additional charge, subject to availability. Please contact reception for this.
An ATM is located in the Ostsächsische Sparkasse branch at Leipziger Straße 116 in 01127 Dresden.
If you need a baby cot or a high chair, please contact our staff. We are happy to provide them subject to availability.
We are happy to provide you with a bathrobe for the duration of your stay. Please contact reception for this.
If you need an extra blanket or an additional pillow, please contact reception.
Daily: 6:30 AM - 10:30 AM. Upon request, we also have vegan and allergy-friendly alternatives available for you.
Free city maps are available at reception.
The ARCOTEL HafenCity Dresden accepts all major credit cards: American Express, Mastercard, Maestro, Visa, and V Pay.
We do not offer currency exchange for foreign currencies at the hotel. The nearest bank is the Ostsächsische Sparkasse, located at Leipziger Straße 116 in 01127 Dresden.
Should you require medical assistance or are looking for a specialist in the area, our reception team will be happy to assist you. In case of a medical emergency, please dial "602" for reception or "112" for the emergency number.
Our standard voltage is 220 volts AC.
There are two elevators available near reception to take you to every floor of the hotel. Please activate the elevator with your room key first and then select your desired floor.
Please observe the instructions and the escape route plan on your room door and the signage for the emergency exits.
The hotel is equipped with fire alarm systems. If the evacuation alarm sounds, please leave the building immediately. Please observe the instructions and the escape route plan on your room door and the signage for the emergency exits. In case of fire, do not use the elevators under any circumstances.
Free Wi-Fi is available throughout the hotel. Simply connect to the 'ARCOTEL' network; no login is required.
We are happy to bring an iron and ironing board to your room upon request. Please contact reception for this.
Laundry bags and price lists for submitting laundry can be found at reception.
In case of loss of the room key, no liability is assumed for items in the room and the room safe.
Together we make a difference! So that you can use your towels several times, we only change them if they are on the floor — this saves a lot of water and energy. A towel on the floor gets washed, a towel hung up protects the environment. This service is only available after prior registration for room cleaning (See Room Cleaning section).
Lost items are kept at reception. Please contact our team if you have lost something.
Reception will gladly take care of your luggage. If you are leaving the city in the afternoon, we will store your luggage in our luggage room. Please contact reception for this.
We offer you a large selection of national & international digital daily newspapers and magazines free of charge. Connect to our hotel Wi-Fi and scan the QR code on the Mediabox card.
Our hotel's own garage has approx. 66 parking spaces, including 2 e-charging stations. Cost: EUR 22.00 per day. Additionally, 14 outdoor parking spaces are available. Cost: EUR 18.00 per day. Please also note that the garage is not structurally designed for sports and special tires or lowered car models.
Smaller pets are allowed in the hotel for a fee of EUR 18.00 per day, plus the local city tax of Dresden.
The following pharmacies are located near the hotel:
Vital Apotheke Dresden, Leipziger Straße 40, 01127 Dresden
Tel.: +49 351 811 23 10
Apotheke im Neustädter Bahnhof, Schlesischer Platz 1, 01097 Dresden
Tel.: +49 351 896 97 030
You can choose from five high-quality pillows. Simply select your desired pillow at reception, and we will bring it to your room.
If you would like to print, copy, or scan something, please contact reception.
From the ARCOTEL HafenCity Dresden, you can easily reach all of Dresden. The following public transport connections serve the location: Tram Line 4 — "Alter Schlachthof" station, Tram Line 9 — "Alter Schlachthof" station.
Our reception is staffed 24 hours a day. Dial "602" to be connected directly.
The ElbUferei Bar and Restaurant is available to our hotel guests for purchasing drinks or food.
Room cleaning is available on request and not automatically daily – simply scan the QR code in the room and select your preferred cleaning time for the following day. This way, you actively support our sustainability initiative "Give Bees A Chance" and help conserve resources. For stays longer than 3 nights, we will enter your room on the third day to perform a cleaning.
Should you need an additional room key or have lost yours, please contact reception. In case of loss of the room key, no liability is assumed for items in the room and the room safe.
A safe is available free of charge in every room for the secure storage of your valuables. The hotel assumes no liability for jewelry and valuables not stored in the safe. The legal liability is limited, and no liability claims can be accepted beyond that. If the space is insufficient or your valuables exceed the value of EUR 1,500.00, please contact reception.
If you need shoe shine utensils, please contact our reception.
We are happy to provide you with a pair of slippers for the duration of your stay. Please contact reception for this.
Smoking is prohibited in the hotel rooms and throughout the entire hotel. In case of non-compliance, we reserve the right to charge a cleaning fee of EUR 350. There is a designated smoking area with an ashtray in front of the hotel. You may also smoke on the terrace of our ElbUferei restaurant during opening hours if you wish.
There are two sockets at the desk in your room.
Should you experience technical problems in your room or with the internet, please inform reception. A technician will then be happy to assist you promptly. Please note that no technicians are in-house on weekends.
For external calls, please first dial "0", followed by the desired number. For reception, please dial "602".
For extra towels, please contact reception.
Please contact reception for a wake-up call service.
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