WELCOME TO ARCOTEL KAISERWASSER
Discover our digital guest guide and enjoy your stay in Vienna.
Hotel Info
The hotel entrance, restaurant & bar, as well as the rooms, are accessible without thresholds. The hotel is wheelchair-friendly, with wide lift and room doors, accessible sinks, and cosmetic mirrors at face level.
We are happy to provide you with an adapter according to European standards for the duration of your stay. Please contact reception for this.
The air conditioning in each room can be individually adjusted.
All of our 282 hotel rooms and suites are equipped with allergy-friendly mattresses and bed linens. Additionally, our food and beverage offerings are labeled with allergens and additives. If you have further questions, our team is happy to assist.
An ATM is available in front of the "Kaisermühlen - VIC" subway station.
If you need a baby crib or highchair, please contact our staff. We are happy to provide these items based on availability.
We are happy to provide you with a bathrobe for the duration of your stay. Please contact reception for this.
If you need an extra blanket or pillow, please contact the reception.
Monday - Friday: 06.30 a.m. - 10.00 a.m.
Late riser breakfast Saturday, Sunday, and Holidays: 06.30 a.m. - 10.30 a.m.
Upon request, we also provide vegan and allergy-friendly options.
Our rooms are available for check-in from 3.00 p.m. and for check-out until 11.00 a.m. If you wish for an early check-in or late check-out, we can arrange this for you depending on availability and for an additional charge. Please contact reception for assistance.
Free city maps are available at the reception.
ARCOTEL Kaiserwasser accepts all common credit cards: American Express, Mastercard, Maestro, Visa, and V Pay.
We do not offer currency exchange for foreign currencies at the hotel. The nearest bank is located at the Westfield Donauzentrum, only two subway stations away.
If you require medical assistance or need to find a specialist nearby, our reception team will be happy to provide information. In case of a medical emergency, dial "800" for the reception or "144" for emergency services.
Our standard voltage is 220 volts AC.
There are three elevators near the reception area that will take you to any floor of the hotel. Please activate the elevator with your room card before selecting the floor you wish to go to.
Please follow the instructions and evacuation plan on your room door, as well as the signage for emergency exits.
The hotel is equipped with fire detection systems. If the evacuation alarm sounds, please leave the building immediately. Please follow the instructions and evacuation plan located on your room door, as well as the signage for emergency exits. In case of fire, do not use the elevators.
Free Wi-Fi is available throughout the hotel. Simply connect to the 'ARCOTEL' network—no login required.
An ironing room is available on the 3rd floor. For further information, please contact the reception.
Laundry bags and price lists for laundry services are available at the reception.
In case of loss of the room key card, no liability is accepted for items left in the room or room safe.
Together, we make a difference! To allow you to use your towels multiple times, we only replace them if they are left on the floor—this saves a lot of water and energy. Towels left on the floor will be washed; hanging towels help protect the environment.
Lost and found items are kept at the reception. Please contact our team if you have lost something.
Reception is happy to take care of your luggage. Should you be leaving the city later in the day, we will store your luggage in our luggage room. Please contact the reception for assistance.
Our hotel garage has about 121 parking spaces. Cost: EUR 22.00 per day. Please also note that the garage is not structurally designed for sports and special tires or low-slung car models.
Small pets are allowed at the hotel for a fee of EUR 15.00 per day.
The following pharmacies are located near the hotel:
Andromeda Tower Pharmacy
Donau-City-Straße 6, 1220 Vienna
Tel.: +43 1 26 37 878
St. Hubertus Pharmacy Kaisermühlen
Schüttaustraße 54, 1220 Vienna
Tel.: +43 1 26 33 551
For external calls, please first dial "0" followed by the desired number. For the reception, dial "800".
You can choose from five high-quality pillows from the company Mühldorfer. Just select your preferred pillow at the reception and we will bring it to your room. You can find our pillow menu here.
In your room, you will find two power outlets at the desk.
If you need something printed, copied, or scanned, please contact reception.
From ARCOTEL Kaiserwasser Vienna, you can easily reach all of Vienna. The following public transportation connections serve the location:
Subway Line 1 — Station "Kaisermühlen - VIC"
Bus Line 204 - Station "Kaisermühlen - VIC"
Our reception is staffed 24 hours a day. Dial "800" to be connected directly.
The U-ONE Bar and Restaurant UNO are available to our hotel guests for purchasing food or drinks.
If you need an additional room card or have lost yours, please contact reception. In case of a lost room card, no liability is accepted for items left in the room or room safe.
Room cleaning is available on request – simply scan the QR code in your room and choose your preferred cleaning time. By doing so, you actively support our sustainability initiative "Give Bees A Chance" and help conserve valuable resources.
A safe is available in each room for the secure storage of your valuables, free of charge. The hotel is not liable for jewelry or valuables not stored in the safe. Legal liability is limited, and no claims can be made beyond that. If you need additional space or if your valuables exceed the amount of EUR 1.500,00, please contact reception.
If you need shoe cleaning supplies, please contact our reception.
We are happy to provide you with a pair of slippers for the duration of your stay. Please contact reception for this.
Smoking is prohibited in the hotel rooms as well as throughout the hotel. Failure to comply may result in a charge of EUR 350 for cleaning. There is a smoking area with ashtrays on the rooftop terrace and in front of the hotel.
If you experience technical problems in your room or with the internet, please inform reception. A technician will assist you as soon as possible. Please note that there are no technicians available on weekends.
For extra towels, please contact reception.
Please contact reception for a wake-up service.
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