WELCOME TO ARCOTEL VELVET
Discover our digital guest guide and enjoy your stay in Berlin.
Hotel Info
We are happy to provide you with an adapter that complies with European standards for the duration of your stay. Please contact the reception.
Our 88 hotel rooms and suites are all equipped with allergy-friendly mattresses and bedding. Furthermore, our food and beverage offerings are labeled with allergens and additives. If you have further questions, our team will be happy to assist you.
A list of allergens can be found here.
Our rooms are available from 3.00 p.m. on the day of arrival and until 12.00 p.m. on the day of departure. If you wish to arrange for early check-in or late check-out, we can set this up depending on availability and for an additional fee. Please contact the reception.
You will find an ATM of Reisebank across the street from the hotel entrance.
If you need a baby cot or a high chair, please contact our staff. We will provide these based on availability.
We are happy to provide a bathrobe for the duration of your stay upon request. Please contact reception for assistance.
If you need an additional blanket or pillow, please contact the reception.
Monday - Friday: 7.00 a.m. - 11.00 a.m.
Weekends: 7.30 a.m. - 11.00 a.m.
On request, we also offer vegan and allergy-friendly alternatives.
The Velvet52 Cafe & Bar is available to our hotel guests around the clock for drinks and small snacks.
Our standard voltage is 220 volts of alternating current.
If you need medical assistance or are looking for a specialist in the area, our reception team will gladly help. In medical emergencies, dial "900" for the reception or "112" for emergency services.
You will find two power outlets on the desk in your room.
Near the reception, two elevators are available to access every floor of the hotel. Please activate the elevator first with your room card, then select the desired floor.
Please follow the instructions and the escape route plan on your room door and the signage to the emergency exits.
You have five high-quality pillows from Mühldorfer to choose from. Simply select your desired pillow at the reception, and we will bring it to your room. You can find our pillow menu here.
The hotel is equipped with fire alarm systems. If the evacuation alarm sounds, please leave the building immediately. Follow the instructions and the escape route plan on your room door and the signage to the emergency exits. Do not use the elevators in the event of a fire.
For security reasons, we kindly ask you to inform our reception in advance about visitors in your hotel room.
Each room is equipped with a hairdryer. Please contact reception if you require assistance.
We only change towels that are left on the floor — this helps save water and energy. Towels hanging up will not be replaced to protect the environment. We also change bed linen twice a week. If you would like a different arrangement, please contact our reception.
We offer a selection of complimentary toiletries at the reception, including razors, dental kits, soap and shower gel, nail files, shower caps, cotton pads, cotton swabs, and feminine hygiene products.
Free Wi-Fi access is available throughout the hotel. No login credentials are required.
We are happy to provide an ironing board and iron. Please contact reception.
If you need special kitchen equipment, please let us know. Contact reception for assistance.
Laundry bags and price lists for laundry services can be found at the reception.
Together we make a difference! To help conserve water and energy, we only replace your towels if they are left on the floor. Towels hung up will not be replaced, contributing to environmental protection.
In case of loss of the room card, no liability is assumed for items in the room and room safe.
Lost and found items are kept at the reception. Please contact our team if you have lost something.
The reception is happy to store your luggage. If you are leaving the city later in the day, we can store your luggage in our luggage room. Please contact the reception.
Luggage service available upon request for a fee of EUR 4.50 per way and piece.
In case of a medical emergency, dial "900" for reception or "112" for emergency services.
The ARCOTEL Velvet Berlin is conveniently connected to the public transport network. The following transportation options are available nearby:
U-Bahn Line 6 — "Oranienburger Tor" Station
S-Bahn Lines S1, S2, and S25 — "Oranienburger Straße" Station
Tram Lines M1 and 12 — "Oranienburger Tor" Station
Tram Line M5 — "Torstraße/Oranienburger Tor" Station
We offer a wide selection of national and international digital newspapers and magazines free of charge. Connect to our hotel Wi-Fi and start browsing under the menu option "Wi-Fi" > "Online Magazines".
Our hotel garage offers 24 parking bays at a rate of EUR 26.00 per day, available on request and subject to availability. Please note that the garage's structural design is not suitable for sports or specialty tires, lowered vehicle models, gas-powered vehicles, or electric cars.
Note for electric vehicles: The nearby "Park One Tacheles" garage, located at Oranienburger Straße 65, 10117 Berlin, offers 6 charging stations. Please be aware that this garage is not affiliated with the hotel.
Small pets are allowed in the hotel for a fee of EUR 15.00 plus 5% city tax per day.
The nearest pharmacies are:
MediosApotheke, Friedrichstr. 113 A, Tel.: +49 30 283 35 30
Humboldt-Apotheke, Chausseestr. 7, Tel.: +49 30 282 87 90
If you need to send or receive mail, please contact reception for assistance.
If you need to print, copy, or scan documents, please contact the reception.
Our reception is open 24 hours a day. Dial "900" for direct assistance.
Room cleaning is available on request – simply scan the QR code in your room and choose your preferred cleaning time. By doing so, you actively support our sustainability initiative "Give Bees A Chance" and help conserve valuable resources.
If you need an additional room key or have lost yours, please contact the reception. Please note, the hotel does not assume liability for items left in the room or room safe in case of key loss.
A safe is provided in every room for the safekeeping of your valuables. The hotel is not liable for jewelry or valuables that are not stored in the safe. If your valuables exceed EUR 1.500, please contact reception for further assistance.
A selection of beverages can be purchased anytime in our lobby. Additionally, we deliver your preferred drinks directly to your room between 12.00 PM and 12.00 AM. A service fee of EUR 15.00 applies.
You can obtain a sewing kit at the reception.
Shoe cleaning supplies are available at the reception.
We are happy to provide slippers for the duration of your stay upon request. Please contact reception for assistance.
The ARCOTEL Velvet Berlin is a 100% non-smoking hotel, including the adjacent room terraces. In the event of non-compliance, we will charge a fee of EUR 350.00.
If you experience any technical problems in the room or with the internet, please inform the reception. A technician will assist you as soon as possible. Please note that technicians are not available on weekends.
For external calls, please dial "0" followed by the desired number. To reach the reception, dial "900".
If the weather changes unexpectedly, we are happy to provide you with an umbrella. Please contact the reception.
Complimentary water bottles are provided in each room. Contact reception if you need more.
Please contact the reception if you would like to arrange a wake-up service.
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